1. Introduction Zen Wellness Spas (“we”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://zenwellnessspas.com/ and use our services.

2. Information We Collect We may collect the following types of information:

• Personal Information: Name, email address, phone number, and billing address when you book an appointment or purchase a gift card.

• Health Information: Health history, allergies, or specific physical conditions provided in your intake forms to ensure safe treatment customization.

• Usage Data: Information about how you use our website (e.g., IP address, browser type) via cookies and analytics tools.

3. How We Use Your Information We use your data for the following purposes:

• To schedule and manage your appointments.

• To process payments and transactions.

• To customize your spa experience based on your health needs.

• To send appointment reminders, confirmations, and updates via email or SMS.

• To send marketing emails or special offers (only if you have opted in).

4. Data Sharing and Third Parties (Strict No-Sharing Policy for SMS) We respect your privacy and will not sell, rent, or lease your personal information to third parties.

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business (e.g., booking platforms, payment processors). These parties are contractually obligated to keep your information confidential and use it only for the services requested.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• SMS Consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security We implement reasonable security measures (such as SSL encryption) to protect your personal and health information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies Our Site uses cookies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of the Site.

7. Your Rights Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. You may also opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to our text messages.

8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us If you have questions regarding your privacy, please contact us at:

• Phone: (708)308-3018

• Address: 330 W Maple St, New Lenox, IL 60451